Inside Sales Manager (Individual Contributor) (m/f/d) - Memphis area

• Own and execute the five-step customer engagement process:

1. Introduction
2. Analysis / Discovery
3. Demonstration
4. Proposal / Offer Development
5. Formal Offer & Outside Sales Handoff

• Act as the internal expert on the inside sales workflow and ensure consistency, clarity, and professionalism at every stage.
• Serve as the primary point of accountability for inside sales activity and outcomes.

• Receive and process:

1. Marketing-generated leads (unqualified inbound)

  o Qualified opportunity handoffs from Business Development Managers

• Conduct structured discovery to:

1. Validate customer needs and project timelines
2. Identify decision-makers and influencers
3. Determine solution fit and budget alignment

• Advance qualified opportunities and disqualify poor-fit leads efficiently.

• Lead customer-facing activities including:

1. High-level company and capability introductions
2. Problem discovery and needs analysis
3. Virtual demonstrations of systems, components, parts, and accessories

• Align customer requirements with appropriate Cells solutions.
• Confirm functional, application, and commercial requirements prior to proposal.

• Develop accurate, high-quality commercial proposals based on confirmed scope.
• Review proposals with customers to:

1. Validate technical and functional fit
2. Ensure pricing and budget alignment
3. Confirm readiness for next steps

• Issue formal written offers when criteria are met.

• Coordinate and execute structured handoffs to Outside Sales:

1. Schedule and lead handoff meetings
2. Transfer complete opportunity documentation and customer context

• Ensure Outside Sales enters customer sites fully prepared and aligned.

• Partner closely with:

1. Business Development on opportunity quality and early-stage context
2. Marketing on lead quality feedback and campaign effectiveness
3. Outside Sales on opportunity progression and closure readiness
   • Act as a trusted commercial thought partner for the GM.

• Maintain accurate and timely CRM records.
• Provide pipeline visibility, forecasts, and activity reporting to the GM.
• Identify process gaps and recommend improvements to increase conversion and                                                                                                                       velocity.

• Lead-to-opportunity conversion rate
• Proposal win rate
• Pipeline velocity and deal progression
• Quality and completeness of Outside Sales handoffs
• Customer feedback and engagement quality

• 5+ years of B2B inside sales experience, preferably in industrial, manufacturing, or  engineered solutions 
• Proven ability to independently manage complex sales cycles
• Strong discovery, presentation, and proposal development skills
• High commercial acumen and attention to detail
• Comfort working directly with senior leadership
• Strong CRM discipline and process orientation